Patient Access Representative

Position Description

• Under the supervision of the Patient Access Supervisor, registers all patients, in a timely and efficient manner in accordance with regulatory agencies, federal and state regulations, organizational and departmental policies and procedures. Performs all switchboard and PBX functions in a clear, concise and professional manner in accordance with organizational and departmental policies and procedures. Communicates with medical staff, medical staff office personnel, other departments, patients, visitors and outside agencies while maintaining confidentiality. Must possess excellent customer service skills along with a positive attitude.

Minimal Qualifications

• Education level equivalent to completion of four (4) years of high school. Patient Access Certification required. Completion of a medical terminology course and familiarity with insurance company reimbursement, co-pays and deductibles preferred. Basic computer

skills with typing speed of 28 words per minute. Clerical experience required. Registration experience in a healthcare setting preferred.

Physical/Mental Demands

• Ability to think and work effectively with frequent interruptions; to move, sit, stand, walk, and bend intermittently throughout the work day. Lift and/or move up to 10 pounds.

• Must possess sight/hearing senses or use prosthetics that will enable the applicant to adequately fulfill the requirements of this position.

• Use of mechanical and technical equipment required for the responsibilities assigned.

• External and internal applicants who are/become disabled, must be able to perform the essential position responsibilities with unaided or with assistance of a reasonable accommodation to be determined on a case by case basis.

Occupational Exposure to Blood borne Pathogens

• Category II – Tasks involving no exposure to blood, body fluids or tissues but employment may require performing unplanned Category I tasks.

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Orientation Period

• Up to 90 days to perform proficiently all essential position responsibilities. The first ninety (90) days this position is assumed is considered the probationary/introductory period, for which the employee is subject to continuous review.