Front Desk Associate

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone

Characteristics that will make you a perfect match for our Front Desk Associate: 

You:

• Exhibit a positive and upbeat attitude.

• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.

• Pride yourself on your work while being punctual, reliable, and dependable.

• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.

• Act with integrity and show respect to everyone around you.

• Exhibit strong communication skills and have an ability to listen and empathize.

• Inspire and motivate others to achieve their goals.

• Are a quick study with the ability to apply what you have learned during online and hands-on training.

  
  

About the Front Desk Associate Role:

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!

Daily responsibilities for the Front Desk Associate also include:

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.

• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.

• Resolve member concerns and escalate to a Manager as needed.

• Answer phones in a friendly manner and assist callers with their inquiries.

• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.

• Perform prospective member calls and tours; assessing their membership needs.

• Execute retail transactions with accuracy and drive sales goals.

• Resolve member concerns and escalate to a Manager as needed.

• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.

• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.

• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.

• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

About Your Qualifications:

• 6-12 months of experience in a customer service environment is preferred

• Must be 18 years of age or older

• Willing to become CPR/AED Certified (Training provided by Planet Fitness)

• Basic computer proficiency

Physical Demands of the Front Desk Associate:

• Continual standing and moving throughout the club to accomplish tasks during shift.

• Continual communicating in person or on the phone to exchange information during shift.

• Must be able to lift up to 75 pounds.

• Will encounter toxic chemicals during shift.

• Frequent cleaning and sanitizing of equipment and facilities.

• Moving self in different positions, including bending and twisting, to accomplish tasks. 

More reasons to join Planet Fitness!

• Medical, Dental, and Vision Insurance*

• Vacation*/Sick Time/Holiday Pay

• Free Black Card Membership

• 401(k) Retirement Savings Plan

• Term Life Insurance*

• Healthcare and Dependent Care Flexible Spending Accounts*

• Tuition Reimbursement

• Employee perks and discounts

• Engaging team-building competitions and social events

Apply online with the link below.

https://clubcareers-planetfitness.icims.com/jobs/18932/front-desk-associate/job?mobile=false&width=1239&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240